Privacy Policy · Qwiks Co

This Privacy Policy explains how Qwiks Co. ("we", "us"), [company address], collects and uses personal data when you use https://shop.qwiks.co (the "Store") and our licensed Products. For other Qwiks services, see the privacy policy on qwiks.co.

1. Data we collect

Account data: name, email address, password (stored only as a secure hash), company, country, billing address and tax/VAT number if you provide them.
Order data: what you bought, prices, taxes, coupon used, invoices, payment method and payment reference. Card and PayPal details are handled by Stripe and PayPal; we never receive your full card number.
License and activation data: license keys and, when a Product checks its license or looks for updates, the site address or machine identifier, the Product and platform versions (for example the WordPress version), the site name, the server IP address and the time of the check.
Support data: messages and files you send in support tickets.
Technical data: IP address, browser type, and security logs when you use the Store.

2. Why we use it

to create your account, process orders and deliver licenses, downloads and updates (performing our contract with you);
to verify licenses, prevent piracy, fraud and abuse, and secure the Store (our legitimate interests);
to keep accounting and tax records (legal obligation);
to send service emails: receipts, license keys, renewal reminders, ticket replies and important notices. We send marketing only if you agree, and you can opt out at any time.

3. Who we share it with

We do not sell personal data. We share it only with service providers who help us run the Store, under appropriate safeguards:

payment processors — Stripe and PayPal — to take payments and handle refunds;
our hosting provider and email delivery provider;
professional advisers and authorities where required by law.

Some providers may process data outside the UAE. Where they do, we rely on their contractual and security commitments to protect it.

4. How long we keep it

Orders and invoices: as long as tax law requires (for UAE VAT purposes, generally at least five years).
License and activation records: while the license exists, and up to 12 months afterwards to handle disputes and fraud.
Support tickets: up to 3 years after the ticket is closed.
Accounts with no licenses and no activity may be deleted after 3 months, except records we must keep.

5. Your rights

Depending on where you live, and subject to applicable law — including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data where it applies — you may ask to access, correct, delete or receive a copy of your personal data, object to or restrict certain processing, and withdraw consent. You can update most details in My account → Profile. For other requests contact admin@qwiks.co. We may need to verify your identity, and some data must be kept for legal reasons.

6. Security

We use encryption in transit (HTTPS), hashed passwords, encrypted storage of payment-gateway secrets and signed license responses. No system is completely secure, but we work to protect your data and will notify you as required by law if a breach affects you.

7. Cookies

See our Cookie Policy.

8. Children

The Store is for businesses and adults. We do not knowingly collect data from children.

9. Changes

We may update this policy and will show the new version and date on this page.

10. Contact

Qwiks Co. · [company address] · admin@qwiks.co